Were you not cheating, but the anti-cheat system still marked your run as suspicious?
Easily Report a Bug in Your Runs!
We have created an easy way to report your runs. Was your run flagged as suspicious, but you are sure you did everything right? You can report both suspicious and successful runs directly to our team through the app!
Go to your Profile section
Click on Activities and scroll down to All Runs
Select the run you want to report
At the bottom of the page, click Contact Support
Submit your report β thank you!
Open the App
Go to your profile
Select the Run
Press the CONTACT SUPPORT button
Report the bug!
IMPORTANT!
A run flagged as FAILED is the result of the anti-cheat system detecting it as suspicious, so it will not count toward a challenge. It simply means the run was marked as suspicious.
Bug reporting is only for cases where you truly ran (without cheating), but your run was still marked as FAILED and suspicious.
